Our 5 Year Warranty
We are so confident with the quality of our products that we offer a 5 year warranty with every custom made product. Now you can shop online with confidence knowing that your purchases are fully covered against faulty fabrics, products or workmanship.
Warranty of the Product
"Our business operates knowing that we provide our shoppers with the highest quality and service; to fulfill our customer's needs and exceed expectations. We will do everything possible to allow our customers to have the knowledge that the products they purchase will be free of defects and made to the highest standard."
– Gillian & Andrew Crosby, Blindsonline
5 Year Warranty on Material & Workmanship
Blindsonline are proud to extend a 5 year warranty on all custom-made products. All custom-made products are warranted to be free from manufacturing defects in materials and workmanship. This warranty includes all materials, mechanisms (cord locks and tilts gears) and components (brackets, wands, caps, etc.) which make up the blind or shade.
In the event a Blindsonline custom-made product is found to be defective in materials or workmanship, we will, at our discretion, repair, or replace the product which fails to conform to this warranty. Please note that colour may vary from lot to lot on some styles, and that we can discontinue certain styles and colours overtime. On discontinued items, we reserve the right to substitute warrantied product with the nearest colour or style of equivalent or greater value. On current products, we will make every effort to match current style and colour. In the event that warrantied product is not repairable, and cannot be replaced with the original style and colour (i.e. discontinued), it will be replaced free of charge with the closest available product.
The warranty is valid for all Blindsonline manufactured products. To activate this warranty, the purchaser must contact Blindsonline to organise the return of the product. Blindsonline will cover the costs of transport for the first 12 months of the warranty period only.
After the first 12 months the purchaser is responsible for returning the damaged blind along with invoice and original sales receipt, to Blindsonline.
Upon return of the damaged product, Blindsonline will inspect the blind to evaluate the warranty claim. If the product is deemed to be damaged by reasons not related to the warranty cover, the purchaser will be required to cover the costs of repair and freight charges.
This warranty does not cover any product which fails due to accident, alterations, misuse, abuse, misapplication, improper handling, improper installation, improper operation or cleaning, and normal wear and tear (examples: normal fabric fraying and loss of colour intensity from prolonged use, exposure to salt air, damage from insects or pets).
Wood blinds and natural woven shades are made from natural materials. As such, the following are to be considered as naturally inherent characteristics: variations in colour, grain and texture, natural markings (knots, mineral deposits, etc.), minor bowing or warping of slats, and natural materials. In addition, excessive warping of wood blinds or natural woven shades is excluded if installed in a high humidity area.
This warranty does not cover cost associated with warranty service which includes, but is not limited to, transportation costs to and from our store, costs of removal, re-measure or reinstallation of product, or any incidental or consequential damages.
This warranty gives you specific legal rights and limitations, and you may have other rights, which vary from state to state. No employee of Blindsonline has the authority to increase or alter the obligation of this warranty.
This warranty is non-transferable.
Please note that the purchaser has 30 days of receipt of goods to report any marks, holes, scratches or defects on the cloth or product. This type of claim will be evident from the first time you put up the blinds or curtains and will not be a defect that evolves overtime. No claims for marks, holes, scratches or defects on the cloth or product after that date, will be accepted and will be considered misuse or general wear and tear.
The purchaser has 30 days from the date of delivery or pick up of the product to notify Blindsonline if they are missing slats, blinds, brackets or any other portion of their order. After this time frame, the order will be considered 100% delivered to the customer.