Delivery Procedure

Once your order has been completed your Order Status will show “Ready for Pick Up” or “Despatched”

Orders will be despatched the same day of factory completion, to avoid any delays, this includes part orders.  You may find that some products arrive prior to the entire order, being finalised.

You can retrieve your consignment number delivery details from the Order Status page to track your delivery with the freight company's website.

Orders that have not given permission to be left on the doorstep, will still be delivered as per usual, however if you are not at home to sign for the delivery, the freight company will leave a card for you to contact them and organise a new delivery day. They will not leave the goods until they are signed for.

IMPORTANT - If you are going away on holidays or any other further delivery instructions, please make sure to let us know in the comment field at the checkout, so we are fully aware of your situation.

Blinds Online will do everything possible to get your order to you on time but unfortunately we cannot be responsible for Freight Company delays.

Deliveries are Monday to Friday from 9am to 5pm, and as we use an freight company and not a local courier, we are unable to advise of a specific time or to get the driver to phone you prior.

For further details contact our customer service division on 1300 761 179 or email