Goods means the blinds, window furnishings or other products manufactured or supplied by BlindsOnline.com.au and the subject of the order made by You. You and Your means the person ordering Goods from BlindsOnline.com.au.
We or Us or Our means BlindsOnline.com.au , Pty Ltd whose business is located at 7/54-60 Vesper Dve Narre Warren Victoria Australia 3805.
Our online store invites You to buy Goods from Us. A legally binding contract with You will only arise once Blinds Online has received payment for the Goods in full from You. We shall notify you of acceptance of Your order by e-mail to the e-mail address given by You in the order form. We regret We cannot accept orders from outside of Australia.
The Prices shown at Our online store includes the Goods and Services Tax (GST). All Prices shown at Our online store are shown in Australian Dollars (AUD).
If the Goods or the fabric You Order are unavailable We will notify You and suggest a suitable replacement as soon as possible. If Your order is made up of various products and other items from Your order have been manufactured, We will be happy to split the delivery and ship these to You. You cannot cancel the entire order, if other goods have been manufactured, prior to the delayed item notification. You can cancel the delayed portion only of Your order if the period of wait time is unreasonable, and We will organise the shipping of the completed items to You.
The product information and photographs contain within Our online store are provided for illustrative purposes only and We cannot warrant that they are accurate. If You have any doubt as to the precise colour of the product or fabric You wish to Order, You are advised to order a sample of the product. Details of how to do this can be found within in Our online store. As the Goods You Order is manufactured according to the measurements You provide in Your Order, it is very important that Your measurements are accurate. We cannot accept the return of Goods due to Your measurements being incorrect. You are advised to read the Guide to Measuring pages within our online store or contact Us for guidance on how to measure correctly. Every attempt will be made by Blinds Online to ensure that the Goods sold and delivered match in every respect any sample or description shown or given or sent to You, any minor or immaterial variation or change in colour or pattern between the sample or description and the Goods delivered shall not entitle You to reject the Goods nor to claim any compensation for such variation or change. If You have held a sample for a period of time longer than 8 weeks, We recommend that You select new samples for colour matching, as We cannot guarantee the batch will remain the same over this period of time. Timber Samples can vary from each batch and is considered normal due to the nature of the product being a natural timber and We cannot be held responsible for variations to wood grain and colour. Roller blind bottom rail samples will only be posted to You upon request. Colour names for bottom rails, do not relate to exact matches to roller blind fabrics. We reserve the right to change the Goods, in the Endeavour to improve the manufacturing, parts or to alleviate stock delays on parts. At no time will the Goods be downgraded in quality from the description.
Please be aware that if You are ordering custom made Goods from measurements taken from a house plan, We cannot be held responsible if the measurements on the building plans vary, from the Actual completed window measurement.
Blinds Online will deliver Your Goods to the address You have provided on the order form for delivery*. We will immediately despatch the order upon completion. We will follow this up with an Order Status update email for You to retrieve details on ETA's. Deliveries are Monday to Friday between 9am to 5pm. Blindsonline use outside Freight companies to deliver Your orders and cannot be held responsible for any delays that may occur once the Goods have left Our premises.
Whilst We shall use Our reasonable endeavours to meet the delivery date specified on Your Order confirmation, We can only go by the date given to Us by the Freight Company. Blinds Online highly recommends that You take out the optional Delivery Insurance offered at Our checkout. Blinds Online will not be held responsible for Goods that You receive damaged in transport or lost if they have not been insured.
*If you live on a dirt road in a country area, we can not guarantee that the freight forwarder will deliver to your home and you may need to collect from their despatch centre. It will depend on the type of truck being used by the on-forwarder and the load they are carrying at the time. Blinds Online unfortunately do not have any control over this process. Please contact us, so we can ask the freight company to confirm delivery first.
Blindsonline offer a 5 year warranty on custom made Drapes, Blinds and Pelmets/Valances. Please read our full Warranty Policy located at our website for further details. All warranty claims will require the product to be returned to Our premises for inspection prior to repair or remake as per the Consumer Guarantee guidelines.
No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, and the pages of this online store or by any employee or agent of Blinds Online shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.
We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
*If you live on a dirt road in a country area, we can not guarantee that the freight forwarder will deliver to your home and you may need to collect from their despatch centre. It will depend on the type of truck being used by the on-forwarder and the load they are carrying at the time. Blinds Online unfortunately do not have any control over this process. Please contact us prior to placing your order, so we can contact the freight company to confirm delivery first.
If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.
We do not sell, trade or rent Your personal information to others. However, We do use other companies and individuals to perform services on Our behalf, such as company and product research, delivering packages, sending mail and emails and processing payments. They will have access to Your personal information needed to perform these services, but We will not authorise them to use Your information for other purposes.
Blinds Online have a duty to provide You with the product You ordered. If a part is missing or incomplete, We will replace it as quickly as possible in accordance with the Consumer Guarantee. A refund will only be given if We can not replace or repair the item.
Blinds Online will not be responsible for any installation charges that You have incurred that are outside a standard installation charge quoted by our installers. A reasonable claim of compensation will only be acknowledged that is in line with a the fee that our installers will charge to reinstall the product.