Terms & Conditions

Goods means the blinds, window furnishings or other products manufactured or supplied by Blinds Online and the subject of the order made by You. You and Your means the person ordering Goods from Blinds Online.

We or Us or Our means Blinds Online.com.au , Pty Ltd whose business is located at 7/54-60 Vesper Dve Narre Warren Victoria Australia 3805

1. Our Contract

Our online store invites You to buy Goods from Us. A legally binding contract with You will only arise once Blinds Online has received payment for the Goods in full from You. We shall notify you of acceptance of Your order by e-mail to the e-mail address given by You in the order form. We regret We cannot accept orders from outside of Australia.

2. Price

The Prices shown at Our online store includes the Goods and Services Tax (GST). All Prices shown at Our online store are shown in Australian Dollars (AUD).

3. Right to Cancel or Change Your Order

• 3.1 As our products are custom made and the manufacturing process will begin after a set period of 24 hours You are only able to cancel or change your order by contacting Us the next business day (Monday to Friday) from placing your order.
• 3.2 If a cancellation of the order is required within the 24 hour period of placing the order an administration fee of $50.00 will be retained to cover time taken for data entry of factory worksheets, tax invoicing, reversal of worksheets and invoices and refunding of monies. The remaining balance will be credited to your Bank Account or Credit Card within 7 days of notification. Refunded Monies may take a few days to show into your account after our electronic transfer, We cannot be held responsible for interbank transfer delays.
• 3.3 You cannot cancel or change Your order if the goods You have ordered are manufactured, measured or custom-made to Your requirements as these Goods will not be resalable to Us. We regret that once Your Order has been accepted by Us in relation to such Goods and entered on Our manufacturing process We are unable to accept changes to these Goods or cancellation of Your order.. If prior to delivery You do wish to change Your order or cancel it after We have accepted it please contact Us as soon as possible by email or on Our telephone order helpline and We will try to assist You. Our acceptance of cancellation of Your Order will be subject to retention by Us of a handling charge equal to 40% off the invoice value or the value of items already manufactured if greater than 40%. The balance of the price paid will be reimbursed to You within 30 days of notification of cancellation by re crediting Your Bank Account or Credit Card.
• 3.4 We receive the right to cancel You Order if: We have insufficient stock to deliver the Goods You have Ordered. You require delivery outside of Australia. One or more of the Goods was listed at the incorrect price due to typographical error or and error in the pricing information made by Us and/or received by Us from Our suppliers. If We do cancel Your Order We will notify You by email and will re credit to Your account any sum deducted by received by Us from Your credit card or Direct Debit as soon as possible but in any event within 30 days of Your Order. We will not be obliged to offer any additional compensation for disappointment suffered.

4. Stock Shortages

If the Goods or the fabric You Order are unavailable We will notify You and suggest a suitable replacement as soon as possible.

5. Product Descriptions and Measurements

The product information and photographs contain within Our online store are provided for illustrative purposes only and We cannot warrant that they are accurate. If You have any doubt as to the precise colour of the product or fabric You wish to Order, You are advised to order a sample of the product. Details of how to do this can be found within in our online store. As the Goods You Order is manufactured according to the measurements You provide in Your Order it is very important that Your measurements are accurate. We cannot accept the return of Goods due to Your measurements being incorrect. You are advised to read the Guide to Measuring pages within our online store or contact Us for guidance on how to measure correctly. Every attempt will be made by Blinds Online, to ensure that the Goods sold and delivered match in every respect any sample or description shown or given or sent to You, any minor or immaterial variation or change in colour or pattern between the sample or description and the Goods delivered shall not entitle You to reject the Goods nor to claim any compensation for such variation or change. If You have held a sample for a period of time longer than 8 weeks, We recommend that You select new samples for colour matching, as We can not guarantee the batch will remain the same over this period of time. Timber Samples can vary from each batch and is considered normal due to the nature of the product being a natural timber and We cannot be held responsible for variations to wood grain and colour. Roller blind bottom rail samples will only be posted to You upon request. Colour names for bottom rails, do not relate to exact matches to roller blind fabrics. We reserve the right to change the Goods, in the Endeavour to improve the manufacturing, parts or to alleviate stock delays on parts. At no time will the Goods be downgraded in quality from the description.

Please be aware that if You are ordering custom made Goods from measurements taken from a house plan, We cannot be held responsible if the measurements on the building plans vary, from the Actual completed window measurement.

6. Manufacturing Times & Delivering Your Goods

Manufacturing Times stated on Our website and Order Status notification emails, are to be used as a guideline only.  Times are approximate and calcualated on standard manufacturing working days and do not include weekends.  Whilst we shall endeavour to manufacture Your order within this time period quoted, variations of stock or workload on the factory can change the dates stated.  We will endeavour to notifiy You as early as possible as We are made aware of any delays to manufacturing. Imported Custom Made (ICM) products have a number of variables such shipping and airfreight times and these can change and not be within Our control. 

Blinds Online will use an independant freight company to deliver Your Goods to the address You have provided on the order form for delivery.

As soon as Your order is completed we will despatch Your order and contact you via an update order status email. If You have not give Us permission to leave the delivery, the freight company will leave a card if nobody is home and You will then be required to phone them to organise a new delivery day.  The freight company will not leave the goods unless permission has been given on the consignment note. Changes to delivery details cannot be made after the goods have left Our premises.

Deliveries are Monday to Friday between 9am to 5pm. Blindsonline,  use outside Freight companies to deliver Your orders and cannot be held responsible for any delays that may occur once the Goods have left Our premises.

Whilst We shall use our reasonable endeavours’ to meet the delivery date specified on Your Order confirmation We can only go by the date given to us by the Independant Freight Company as an Estimated Time of Arrival.

Blinds Online highly recommends that You take out the optional Delivery Insurance offered at Our checkout, as once the Goods leave our premises, the risk passes onto the independant freight company. Blinds Online will not be held responsible for Goods that You receive damaged in transport or lost if they have not been insured with Blinds Online.

7. Defective Goods

Blindsonline offer a 5 year warranty on custom made Curtains, Blinds and Pelmets/Valances. Please read our full Warranty Policy located at our website for further details.

8. Representations

No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, and the pages of this online store or by any employee or agent of Blinds Online shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.

9. Events Beyond our Control

We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, manufacturing delays,breakdown of systems or network access, transportation delays, stock & order delays, flood, fire, explosion or accident.

10. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.

11. Privacy

We do not sell, trade or rent your personal information to others.However, we do use other companies and individuals to perform services on our behalf, such as company and product research, delivering packages, sending mail and emails and processing payments.  They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes.