Frequently Asked Questions

 

If you have any further questions, we are only a phone call or email away.

  • Step 1 - To order a swatch, simply locate and select the product you are interested in.
  • Step 2 - Once on the product item screen, scroll down to view the fabric colours
  • Step 3 - Simply click on the "Order Free Sample" button beneath your desired fabric
  • Step 4 - To complete your sample request, click on the "Checkout" button on the right hand side of the screen (underneath your requested samples) and follow the prompts. You will only be asked for relevant delivery information at this time, unless you have selected more than 10 samples. All samples beyond 10 will be charged at $2.00 per sample, and you will be asked to enter in payment information. 

Unfortunately due to demand, we are only able to post requests for the first order of 10 Free Blind samples.  If more are ordered separately to the first order, we are only able to post the first request unless an additional payment has been received.

The majority of swatches will be posted the following business day, however, on occasion there may be a delay depending on availability of your fabric selection.  In which case we will notify you and the Sample order may take up to 2-3 weeks.

If you do not receive your samples please call customer service at 1300 761 179 or send our friendly Sales Team an email - sales@blindsonline.com.au 

We are so confident in the quality and workmanship of our products, that we offer a 5 Year Warranty. Please read our full 5 year warranty details for further information

We make it easy to order online by accepting various forms of payment. 

Credit Cards - MasterCard, Visa & American Express - we help you get those frequent flyer points

Phone Payment - If you prefer not to enter your credit card details online, we are happy to process your credit card over the phone. Simply complete checkout and select this option.

PayPal - Quick and Easy if you have a registered PayPal account

Direct Deposit - You can perform a bank transfer via your online banking institution or over the counter at your local branch.  Simply complete checkout and select this option. This form of payment may experience a few days delay during the transfer between banks.

BPay - We are a registered BPay merchant, so this option is a fast secure transfer, without the delay a Direct Deposit can experience.

Manufacturing will not begin on your order until full payment has been received.

Measuring your window for blinds & curtains, really isn't a difficult task; you just need to make sure that you double check your measurements to ensure your blinds fit beautifully.

Our customer reviews on Productreview.com.au are a testimonial to how easy measuring & installing really is for the layman.

Read our "How to Measure Guides" for each of the individual products. If you are still unsure, we are only too happy to answer any questions you might have in regards to measuring or general product enquiries.

Don't hesitate to call us Monday to Friday 9am to 5pm or Saturday 9am to 3pm. Ph: 1300 76 11 79 or email sales@blindsonline.com.au

For tricky windows such as Bay or Corner windows, we will be only too happy to guide you through the measuring requirements.

Often we suggest emailing us a digital photo of your window, so we can see exactly what needs to be measured and we will then be able to see instantly anything that needs to be looked out for.


Unfortunately we are unable to offer a return on custom made blinds and curtains, as we are unable to resell the goods. This is purely because each person's window sizes are unique.

If you require a cut down on the width for Roller Blinds, we can organise for the blind to go back to the factory to have this done, however there is a charge for freighting and labour.

Please read the How to Measure Guide carefully prior to measuring. Contact us if you have any further questions prior to ordering and we will be happy to step you through it.


Colours & weaves shown on monitors can vary depending on the settings of each individual computer and resolution of images and size changes. We offer samples, so you can see our range before ordering and we highly recommend that you take up this option.

Note that colour samples can vary from one dye lot to the next. Please use the samples as a guide and be aware that slight variations can occur. Timber blinds are a natural product, the sample & product can vary from each batch from grain to colour. This is what makes a timber blind unique and is not seen as a fault in the product.

Curtain samples may not show the entire pattern or colour palette due to the size of the swatch, please view the website image to see full pattern. 

We offer a generous 10 Free samples on selected ranges. Extra samples, have a small $2.00 surcharge.

We issue a gift voucher for the same value of your sample purchase, via email. When you proceed with your blind order, you get this money back when you enter your voucher number in the checkout. So the extra samples are also free, when you order with Blinds Online.

Note: We do have a $50 limit on the gift voucher issued, if your sample order exceeds 35+ samples (including the 10 free samples).

All curtains, pelmets, bonded roller blinds, soft roman blinds and shutters have a small surcharge. Samples that have a charge, will receive a gift voucher to the same value, for you to use when you purchase your blinds or curtains.

 

Once you have purchased samples (or over the 10 free limit for blind samples) you will be sent a confirmation email, showing the samples you have selected.  Attached to this email is a gift voucher for the value of your sample purchase (to a maximum of $50). 

When you place your order for window furnishings, you will be required to enter the Gift Voucher number into the payment field. 

We will then deduct the value from your total purchase price.

Purchases that have not had the Gift Voucher details entered at the checkout stage, cannot have the value deducted after the point of sale, as the voucher is required to be used for redemption and cancellation of voucher.

Mini Shutter Sample Gift Vouchers, can only be redeemed against future shutter orders and cannot be used for any other products on our website.

If you find that you need to change your order, this can be done up to 24 hours after receiving payment, with the exception of 3 Day Express Blinds.

3 Day Express Blinds can only be changed if the order has not been started by the factory, this can occur within an hour of you placing your order.  Please call us at the earliest possible time, so we can try to put the order on hold.

Call or email us Monday to Friday 9am to 5pm, if you have any changes to make and we will try our hardest to help you. Once the products have gone into manufacturing unfortunately the order cannot be changed.

Always make sure to double check your measurements, colour selection and all details before completing the order.


Unlike other websites, we do not add the delivery charge into the blind price and then tout "Free Delivery". We show all charges upfront and don't deceive our customers.

We charge a flat rate of $25 for the entire order to most areas of Vic, NSW, Qld, and SA. Other areas will depend on your postcode and are a flat rate charge of either $35 or $45 and will be calculated at checkout.

Plantation Shutters, due to their size, are calculated by weight and will show the delivery charge only after entering the order in the Design & Order section, then proceed to checkout to enter your postcode.

Please go to our Delivery Charges page and enter your postcode for further details.

 

We only use reputable freight companies, which are capable of servicing every state of Australia*.

Orders will be despatched the same day of factory completion, to avoid any delays, this includes part orders.  You may find that some products arrive prior to the entire order, being finalised.

You can retrieve your consignment number delivery details from the Order Status page to track your delivery with the freight company's website.

Orders that have not given permission to be left on the doorstep, will still be delivered as per usual, however if you are not at home to sign for the delivery, the freight company will leave a card for you to contact them and organise a new delivery day. They will not leave the goods until they are signed for.

IMPORTANT - If you are going away on holidays or any other further delivery instructions, please make sure to let us know in the comment field at the checkout, so we are fully aware of your situation.

The delivery will be from 9am to 5pm Monday to Friday. Unfortunately we cannot offer a Saturday delivery, due to the excessive freight charges by the freight companies.

As Blinds Online uses an outside freight company, from time to time delays can occur and unfortunately once your order leaves our premises, we are no longer in control of the delivery or notified of any delays.

Please us the Order status section of our website to follow the progress of your order and track your delivery.

*If you live on a dirt road in a country area, we cannot guarantee that the freight forwarder will deliver to your home and you may need to collect from their despatch centre.  It will depend on the type of truck being used by the on-forwarder and the load they are carrying at the time.  Blinds Online unfortunately do not have any control over this process.  Please contact us prior to placing your order, so we can contact the freight company to confirm delivery first.


Damaged Delivery: Unfortunately from time to time accidents can happen with freight companies.  To protect you against the consequences of this happening, we offer an Optional Insurance policy of $15.00. This ensures that if something happens to your order after it leaves our premises, in the hand of a 3rd party, your order is covered.

If your order is damaged, we require you to accept the delivery and email photographs of the damage that has occurred. This is required within 24 hours of accepting the delivery. Blinds Online will then issue a claim and organise an immediate remake on the damaged blind.

Return of Damaged Goods: If your goods have been damaged in transit and you haven't noticed this until after opening the boxes, please contact us immediately and we will organise to have it collected. All goods must be packaged in cardboard boxes for the return journey.

Lost Orders - The reality is that this can happen from time to time, we have the right to give the freight company a reasonable time to locate the items, and we deem this to be 14 days before an insurance claim can be actioned.

Orders that have been delivered to the given address, and have gone missing after being delivered, cannot be claimed as lost deliveries with our insurance coverage.

Important: Customers that have 'unticked' the box for insurance in the checkout, and have opted to remove the insurance, will not to be covered against any loss or damage for the delivery. You will have no claim with BlindsOnline.com.au Pty Ltd if damage or loss occurs, and will be required to deal directly with the freight company responsible.

From time to time freight companies can damage or lose customer orders. To protect you against this happening, we offer an Optional Insurance policy of $15.00. This ensures that if something happens to your order after it leaves our premises, in the hand of a 3rd party, your order is covered.

If a customer’s order gets lost in transit, we have the right to give the freight company a reasonable time to locate the items, and we deem this to be 14 days before an insurance claim can be actioned.

Orders that have been delivered to the given address, and have gone missing after being delivered, cannot be claimed as lost deliveries with our insurance coverage.

If your order is damaged, we require you to accept the delivery and email photographs of the damage that has occurred. This is required within 24 hours of accepting the delivery. Blinds Online will then issue a claim and organise an immediate remake on the damaged blind.

Important: Customers that have unticked the box for insurance in the checkout, and have opted to remove the insurance, you will not to be covered against any loss or damage for the delivery. You will have no claim with BlindsOnline.com.au Pty Ltd if damage or loss occurs, and will be required to deal directly with the freight company responsible.

You are certainly more than welcome to organise your own Freight Company to pick up your product, however please be aware of the points below;

  • You will need to email us to obtain a 'Packaging Charge' as under normal 'pick-up' situations we don't box orders, however, to ensure your blinds get to you undamaged we will package them for freighting.
  • We will then provide to you the Weight and Dimensions of your product for you to pass on to your Freight Company.
  • Your order will then be treated as a standard 'For Collection' order.
  • We will not be able to correspond with your Freight Company at all. This is your responsibility.

We understand how important internet security is to our customers, when storing information that you provide us, that's why Blindsonline.com.au site only uses high level SSL encryption technology. The most advanced security software currently available for online transactions. Your credit card details are encrypted the moment they are transmitted to our internationally recognised payment gateway.

A customer's credit card details are not stored anywhere on the Internet and the only company who has access to this data is the merchant's bank. The bank also sends confirmation information via the same encryption technology back to the customer's browser. These secure processes provide customers with peace of mind when purchasing online. Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server - if you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser - when accessing a secure server, the first characters of the site address will change from "http" to "https". If your browser or firewall doesn't support SSL, you will not be able to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please place your order by email at sales@blindsonline.com.au


We collect information, such as name, email address, phone from you if you make a purchase at our website. Credit card numbers are not held by Blinds Online as the transaction goes through a secure gateway with our internationally recognised banking institution. When registering with My Design Centre, we maintain a record of your product interests and measurements; this information is automatically deleted after 30 days. If you just visit the websites to search, we do not automatically collect any information. The only information we may collect is your email address if you choose to sign up for our promotional material.

 
We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as company and product research, delivering packages, sending mail and emails and processing payments.  They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes.
  

If you have placed your order and unfortunately need to cancel, this can only be done within 24 hours of the order being placed (the next business day) with the exception on 3 Day express orders.

Due to the speed of manufacturing 3 Day Express blinds, they will go straight into production on any business day.  If you have to cancel the order, we can only do so if the blinds have not begun manufacturing.

After this time, your order may have begun the manufacturing process and risks product already being cut. An administration charge of $50.00 will be deducted from your refund for cancelled orders prior to manufacturing. Refunds will be processed within 7 days of written notice of cancellation. Payments will be refunded in the same manner as received e.g. Credit card, PayPal or Bank Deposit.

Unfortunately as your order has been made to suit your window sizes, we are unable to accept returns for custom made goods, as Blinds Online is unable to on sell them. Returns and refunds are available for products that are not custom made or custom coloured such as Blinds Today products and some hardware. We do offer a satisfactory guarantee to make sure that you are 100% happy with your order.


We do not get to see your credit card details at all, as this is all managed via the secure banking gateway.

For further details view How secure is your website? above.