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Terms & Conditions

Please read these product terms and conditions carefully as they set out the terms under which Blinds Online makes the products available to you ("Product Terms"). You must read and agree with our terms and conditions before buying online or over the phone.

When buying goods from our website you enter an agreement with Blinds Online, 7/54-60 Vesper Drive Narre Warren, VIC, 3805 trading as www.blindsonline.com.au. The agreement will be concluded when you place the order.

1. Our Contract:

A legally binding contract with you will only arise once Blinds Online has received payment for the goods in full from you. When ordering products from the Blinds Online website we can only process your order when the goods ordered have been paid for in full. You can pay on-line with all major credit cards, debit cards, PayPal and B-Pay. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept Internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.


2. Price

The price you will pay is the price shown at the checkout and on your confirmation email, these prices are inclusive of the Goods and Services Tax (GST) and the total price shown is the price you will pay. All prices shown at our online store are shown in Australian Dollars (AUD).


3. Right to Cancel or Change Your Order

Cancelling Prior to Manufacture

3.1 As our products are custom made and the manufacturing process will begin after a set period of 24 hours, you are only able to cancel or change your order by contacting us the next business day (Monday to Friday) from placing your order. This excludes 3 Day Express Blinds, which due to the speed of manufacturing, risk being completed within an hour of an order being placed. These cannot be cancelled or changed.


Refunding Your Payment

3.2 If a cancellation of the order is required within the 24-hour period of placing the order, monies will be credited to Your Bank Account or Credit Card within 7 days of notification. Refunded Monies may take a few days to show in your account after Our electronic transfer, We cannot be held responsible for interbank transfer delays.


Cancelling After Manufacture

3.3 You cannot cancel or change Your order if the goods You have ordered are manufactured, measured or custom-made to Your requirements as these Goods will not be re-sellable to Us. We regret that once Your Order has been accepted by Us in relation to such Goods and entered on Our manufacturing process, We are unable to accept changes to these Goods or cancellation of Your order. If prior to delivery You do wish to change Your order or cancel it after We have accepted it, please contact Us as soon as possible by email or on Our telephone order helpline and We will try to assist You. Our acceptance of cancellation of Your Order will be subject to retention by Us of a handling charge equal to 40% off the invoice value. The balance of the price paid will be reimbursed to You within 30 days of notification of cancellation by re crediting Your Bank Account or Credit Card.


Cancellation by Us

3.4 We receive the right to cancel You Order if: We have insufficient stock to deliver the Goods You have Ordered. You require delivery outside of Australia. One or more of the Goods was listed at the incorrect price due to typographical error or an error in the pricing information made by Us and/or received by Us from Our suppliers. If We do cancel Your Order We will notify You by email and will re credit to Your account any sum deducted by received by Us from Your credit card or Direct Debit as soon as possible but in any event within 30 days of Your Order. We will not be obliged to offer any additional compensation for disappointment suffered.


4. Stock Shortages

We have the right to cancel your order if:

1) We have insufficient stock to make and deliver the goods ordered.

2) If you have ordered from an island or country where we do not deliver.

3) The goods ordered unbeknown to us have been discontinued.

4) A pricing error or typing error has occurred due to system failure within our database or website.

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.


5. Product Descriptions and Measurements

a) Descriptions and photography

The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you request a free sample before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by Blinds Online to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.


b) Measurements

Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window. If you are unsure about any products or how to measure please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online or by phone and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements, as we will not be able to resell the goods as they are made to measure. Please be aware that if you are ordering custom made goods from measurements taken from a house plan, We cannot be held responsible if the measurements on the building plans vary, from the actual completed window measurement.


c) Made to measure products

Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order, Blinds Online cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct.


6. Delivering Your Goods

Blinds Online will deliver your goods to the address you have provided on the order form for delivery. We will immediately despatch the order upon completion. We will follow this up with an Order Status update email for you to retrieve details on ETA's. Deliveries are Monday to Friday between 9am to 5pm. Blinds Online use outside Freight companies to deliver your orders and cannot be held responsible for any delays that may occur once the Goods have left our premises. Whilst we shall use our reasonable endeavours to meet the delivery date specified on Your Order confirmation, we can only go by the date given to us by the Freight Company.


7. Defective Goods

Blinds Online offer a 12 month manufacturer's guarantee on manufacturing faults. In addition we offer a limited guarantee for a further two years making a total of 3 years. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being despatched as per the Consumer Guarantee guidelines. Please read our full Warranty Policy located at our website for further details.


8. Representations

No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, and the pages of this online store or by any employee or agent of Blinds Online shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.


9. Events Beyond our Control

We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


10. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.


11. Privacy

We do not sell, trade or rent Your personal information to others. However, We do use other companies and individuals to perform services on Our behalf, such as company and product research, delivering packages, sending mail and emails and processing payments. They will have access to Your personal information needed to perform these services, but We will not authorise them to use Your information for other purposes.


12. Consumer Guarantee

Blinds Online have a duty to provide you with the product you ordered. If a part is missing or incomplete, we will replace it as quickly as possible in accordance with the Consumer Guarantee. A refund will only be given if we cannot replace or repair the item.


Blinds Online will not be responsible for any installation charges that you have incurred that are outside a standard installation charge quoted by our installers. A reasonable claim of compensation will only be acknowledged that is in line with the fee that our installers will charge to reinstall the product.

Reviews
5 Star
Don't take our word for it, we've got hundreds of 5 star reviews
5 Star
Lovey customer service
My partner and I visited the blinds online showroom today and I can't rave enough about the absolutely fantastic customer...
5 Star
Highly recommended
Easy to use website and prompt delivery. We will definitely recommend blinds online to our family & friends in the future.
5 Star
Excellent Service
I measured and ordered roller blinds and sheer curtains online for my entire house and they look fantastic. I had Blinds...
5 Star
Cannot believe it was so easy
Was concerned about buying a blind on line. Shouldn't have worried. Awesome product, excellent fit and great colour. Definitely buy again, A+++
5 Star
Fantastic
We have ordered blinds n two occasions now. We had a minor issue the first time with a damaged track but they were great...
5 Star
quality product and service
I used Blinds Online for the first time last year and am looking again at using them for our new home this year as the assistance...
5 Star
BRILLIANT SERVICE
My third or fourth order from Blindsonline and once again they did not disappoint. I had to delay my order to check measurements...
5 Star
Fantastic product and service
I just wanted to say thank you so much for the very prompt arrival of my temporary blinds, ordered the week before Christmas...
5 Star
Fantastic service
I recently purchased 2 internal blinds after receiving my free material samples. The ordering was straight forward. The follow...
5 Star
Blinds Online deliver again!
Had bought & installed a roller blind from blinds online a year ago. I was so impressed with their website, support & quality...
5 Star
Great service and product
From the first phone call for samples right through to delivery I found all staff to be consistently helpful and courteous....
5 Star
Very impressed
Blinds arrived earlier than expected and are of excellent quality. The website is very user friendly. I will recommend it...
5 Star
Great Customer Service
We purchased honey comb blinds when first moving in to our new place. We had a bit of difficulty however the customer service...
5 Star
Very happy
I wasn't sure if ordering online was a smart move, however after reading the company's positive reviews I decided to take...
5 Star
Fabulous service & product from start to finish
A few months ago I decided to get some quotes for four Roman Blinds to go into our family room. I contacted several companies,...
5 Star
Thrilled to bits.
My husband has just installed 4 blinds on our back verandah. I love them. Easy to install. Simple to use. Unobtrusive. Service...
5 Star
Blinds work beautifully
Two of my honeycombed blinds where not closing fully but the problem was promptly rectified. Thanks Blinds online - i thoroughly recommend you guys.
5 Star
Great company, great prices, great service!!!!
I ordered blinds for my nursery and was extremely happy with BlindsInline device! Excellent customer services, very affordable...
5 Star
Fantastic Blinds & Customer Service
So happy with our order, and even happier with the customer service - so helpful and went the extra mile. We have some really...
5 Star
I Recommend them!
To make sure you don't get surprises. Make sure your measurements are in mm and they are right!!!!! Do not hesitate in measuring...
5 Star
Perfect Blinds.
We ordered some roller blinds for our new kitchen from Blinds Online. We carefully measured the space and provided the exact...
5 Star
The best customer service by far!
We recently bought some indoor roller blinds for our house. We had some minor issues but what surprised me was how professional...
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Fantastic! Great service, awesome product!
I recently ordered two shutters from Blinds Online. Honestly I was really worried about ordering from them as I had previously...
5 Star
ordered two blinds to replace the ones that were ripped. The blinds came on time and were installed
Excellent product, very professional people, got a courtesy phone call before he came to install did the job swiftly and...
4 Star
Great experience
Ordered one blind for my daughters room. Excellent consultation and was ready for installation way before the original eta....
5 Star
Recommend to all
From ordering to delivery was 5 days and that included a public holiday and weekend, and because I wasn't home on delivery...
5 Star
Would recommend to anyone!
So my husband and I ordered the blinds, received the blinds and installed the blinds! The installation was so easy. We are...
5 Star
Top service, online ordering, fulfilment and product.
Blinds Online is one DIY company that truly delivers. Everything was seamless, from the online ordering, to the customer...
5 Star
The blinds are perfect as is the staff
Blinds Online produce an excellent product and we are so glad we ordered them from this company. The look we went for is...
5 Star
Great company and Staff
I have had a wonderful experience dealing with Blinds OnLine. The staff are fantastic, helpful and efficient, and the range of products excellent.
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