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Terms & Conditions

Please read these product terms and conditions carefully as they set out the terms under which Blinds Online makes the products available to you ("Product Terms"). You must read and agree with our terms and conditions before buying online or over the phone.

When buying goods from our website you enter an agreement with Blinds Online, 7/54-60 Vesper Drive Narre Warren, VIC, 3805 trading as www.blindsonline.com.au. The agreement will be concluded when you place the order.

1. Our Contract:

A legally binding contract with you will only arise once Blinds Online has received payment for the goods in full from you. When ordering products from the Blinds Online website we can only process your order when the goods ordered have been paid for in full. You can pay on-line with all major credit cards, debit cards, PayPal and B-Pay. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept Internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.


2. Price

The price you will pay is the price shown at the checkout and on your confirmation email, these prices are inclusive of the Goods and Services Tax (GST) and the total price shown is the price you will pay. All prices shown at our online store are shown in Australian Dollars (AUD).


3. Right to Cancel or Change Your Order

Cancelling Prior to Manufacture

3.1 As our products are custom made and the manufacturing process will begin after a set period of 24 hours, you are only able to cancel or change your order by contacting us the next business day (Monday to Friday) from placing your order. This excludes 3 Day Express Blinds, which due to the speed of manufacturing, risk being completed within an hour of an order being placed. These cannot be cancelled or changed.


Refunding Your Payment

3.2 If a cancellation of the order is required within the 24-hour period of placing the order, monies will be credited to Your Bank Account or Credit Card within 7 days of notification. Refunded Monies may take a few days to show in your account after Our electronic transfer, We cannot be held responsible for interbank transfer delays.


Cancelling After Manufacture

3.3 You cannot cancel or change Your order if the goods You have ordered are manufactured, measured or custom-made to Your requirements as these Goods will not be re-sellable to Us. We regret that once Your Order has been accepted by Us in relation to such Goods and entered on Our manufacturing process, We are unable to accept changes to these Goods or cancellation of Your order. If prior to delivery You do wish to change Your order or cancel it after We have accepted it, please contact Us as soon as possible by email or on Our telephone order helpline and We will try to assist You. Our acceptance of cancellation of Your Order will be subject to retention by Us of a handling charge equal to 40% off the invoice value. The balance of the price paid will be reimbursed to You within 30 days of notification of cancellation by re crediting Your Bank Account or Credit Card.


Cancellation by Us

3.4 We receive the right to cancel You Order if: We have insufficient stock to deliver the Goods You have Ordered. You require delivery outside of Australia. One or more of the Goods was listed at the incorrect price due to typographical error or an error in the pricing information made by Us and/or received by Us from Our suppliers. If We do cancel Your Order We will notify You by email and will re credit to Your account any sum deducted by received by Us from Your credit card or Direct Debit as soon as possible but in any event within 30 days of Your Order. We will not be obliged to offer any additional compensation for disappointment suffered.


4. Stock Shortages

We have the right to cancel your order if:

1) We have insufficient stock to make and deliver the goods ordered.

2) If you have ordered from an island or country where we do not deliver.

3) The goods ordered unbeknown to us have been discontinued.

4) A pricing error or typing error has occurred due to system failure within our database or website.

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.


5. Product Descriptions and Measurements

a) Descriptions and photography

The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you request a free sample before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by Blinds Online to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.


b) Measurements

Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window. If you are unsure about any products or how to measure please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online or by phone and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements, as we will not be able to resell the goods as they are made to measure. Please be aware that if you are ordering custom made goods from measurements taken from a house plan, We cannot be held responsible if the measurements on the building plans vary, from the actual completed window measurement.


c) Made to measure products

Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order, Blinds Online cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct.


6. Delivering Your Goods

Blinds Online will deliver your goods to the address you have provided on the order form for delivery. We will immediately despatch the order upon completion. We will follow this up with an Order Status update email for you to retrieve details on ETA's. Deliveries are Monday to Friday between 9am to 5pm. Blinds Online use outside Freight companies to deliver your orders and cannot be held responsible for any delays that may occur once the Goods have left our premises. Whilst we shall use our reasonable endeavours to meet the delivery date specified on Your Order confirmation, we can only go by the date given to us by the Freight Company.


7. Defective Goods

Blinds Online offer a 12 month manufacturer's guarantee on manufacturing faults. In addition we offer a limited guarantee for a further two years making a total of 3 years. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being despatched as per the Consumer Guarantee guidelines. Please read our full Warranty Policy located at our website for further details.


8. Representations

No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, and the pages of this online store or by any employee or agent of Blinds Online shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.


9. Events Beyond our Control

We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


10. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.


11. Privacy

We do not sell, trade or rent Your personal information to others. However, We do use other companies and individuals to perform services on Our behalf, such as company and product research, delivering packages, sending mail and emails and processing payments. They will have access to Your personal information needed to perform these services, but We will not authorise them to use Your information for other purposes.


12. Consumer Guarantee

Blinds Online have a duty to provide you with the product you ordered. If a part is missing or incomplete, we will replace it as quickly as possible in accordance with the Consumer Guarantee. A refund will only be given if we cannot replace or repair the item.


Blinds Online will not be responsible for any installation charges that you have incurred that are outside a standard installation charge quoted by our installers. A reasonable claim of compensation will only be acknowledged that is in line with the fee that our installers will charge to reinstall the product.

Reviews
5 Star
Don't take our word for it, we've got thousands of 5 star reviews
5 Star
Recommend to all
From ordering to delivery was 5 days and that included a public holiday and weekend, and because I wasn't home on delivery...
5 Star
Would recommend to anyone!
So my husband and I ordered the blinds, received the blinds and installed the blinds! The installation was so easy. We are...
5 Star
Top service, online ordering, fulfilment and product.
Blinds Online is one DIY company that truly delivers. Everything was seamless, from the online ordering, to the customer...
5 Star
The blinds are perfect as is the staff
Blinds Online produce an excellent product and we are so glad we ordered them from this company. The look we went for is...
5 Star
Great company and Staff
I have had a wonderful experience dealing with Blinds OnLine. The staff are fantastic, helpful and efficient, and the range of products excellent.
5 Star
This Was So Easy, Posted Samples As Well!
What can I say? All the positive comments are already on here. But here goes: We recently purchased our roller blinds at...
5 Star
Is it meant to be this easy?
I dreaded ordering blinds as I had a nightmare in the past with one of the big chains of blind stores. i saw the reviews...
5 Star
Very Impressed
I was a bit nervous ordering my blinds online, but when they arrived I was very impressed with the quality and workmanship....
5 Star
Blinds are Great!
We are really happy with our blinds and how easy they were to order and install - they look great! Thank you very much and...
5 Star
5 Holland blinds supplied and installed - extremely happy!
Just a quick update on my last review: All 5 Holland blinds ordered with Blinds Online were supplied and installed within...
5 Star
Fantastic blinds
I got my new double roller blinds this week and they are fantastic they even phoned me because i'd chosen the wrong color...
5 Star
outstanding
This is a great company. I had some questions before ordering and they promptly emailed me the relevant information that...
4 Star
great looking blinds but inconsistent chain lengths and on a few, blinds are short by 4mm to 6mm
we love the look of the double roller blinds. we have them on every window of our home now. there are 10 windows with double...
5 Star
Excellent product and easy to install.
Hi, Just wanted to convey my satisfaction over the blinds I received this week. I was a little bit anxious measuring myself...
5 Star
Great Product, Customer Service and Easy Installation
Our blinds have arrived and they are perfect. So much so, we have put in another order and will get back to you on how this...
5 Star
Excellent Service and Products
We ordered some Blockout Roller blinds for our brand new house and we are very happy with the service and the excellent blinds,...
5 Star
Couldn't ask for better all round!
We have ordered blinds from your company on two occasions. On both I've have been wrapped with the ease of use of the website...
5 Star
So easy to order and blinds look amazing
I am really happy with the whole experience. One of the rollers is slightly stiff but I'll call customer service about it....
5 Star
Very Happy Customer
We are very impressed with the service, advice and all round help that Matthew and staff gave us during our decision process...
5 Star
fantastic service
After receiving samples I called with questions which they were most helpful with and we received our first order which was...
5 Star
Great product
Excellent. Ordered on Monday and received blind on Friday, that's super fast!! Very good quality and a breeze to install....
5 Star
Excellent service - excellent product
Furnished our new house three years ago with blinds online products, we've been so happy with the product and the excellent...
4 Star
Fantastic looking
Just over a week ago I purchased through the express option roller and double roller blinds - they arrived in just on 5 days...
5 Star
What a great company to deal with.
Had recent problem with 4 of the 9 honeycomb blinds I bought more than 2 years ago. The company could not have been more...
5 Star
Fantastic look
Through the express option our roller blind arrived within just over a week and we were most impressed with the accurate...
5 Star
Blinds Online does it again!
The latest vertical blinds went up without a hitch - three in a morning's work even though the brackets had to be fixed to...
5 Star
Incredible Company!!
Ordered many samples - the cost of which was deducted from the order of one blind. The blind arrived - very well made. I...
5 Star
First class product, service and delivery!
Just updated 3 bedrooms with vertical blinds. Offered an excellent choice of fabrics and ordered samples before making decision....
5 Star
Simply the best
Ordered fabric samples which arrived in 2 days, then ordered 2 blinds on line. Received goods within 5 days perfectly packaged...
5 Star
Excellent product. Great customer service.
Updated our home with blackout and light filter roller blinds.Ordering samples very easy. All blinds were ACM and were made...
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