Close

Terms & Conditions

Please read these product terms and conditions carefully as they set out the terms under which Blinds Online makes the products available to you ("Product Terms"). You must read and agree with our terms and conditions before buying online or over the phone.

When buying goods from our website you enter an agreement with Blinds Online, 7/54-60 Vesper Drive Narre Warren, VIC, 3805 trading as www.blindsonline.com.au. The agreement will be concluded when you place the order.

1. Our Contract:

A legally binding contract with you will only arise once Blinds Online has received payment for the goods in full from you. When ordering products from the Blinds Online website we can only process your order when the goods ordered have been paid for in full. You can pay on-line with all major credit cards, debit cards, PayPal and B-Pay. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept Internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.


2. Price

The price you will pay is the price shown at the checkout and on your confirmation email, these prices are inclusive of the Goods and Services Tax (GST) and the total price shown is the price you will pay. All prices shown at our online store are shown in Australian Dollars (AUD).


3. Right to Cancel or Change Your Order

Cancelling Prior to Manufacture

3.1 As our products are custom made and the manufacturing process will begin after a set period of 24 hours, you are only able to cancel or change your order by contacting us the next business day (Monday to Friday) from placing your order. This excludes 3 Day Express Blinds, which due to the speed of manufacturing, risk being completed within an hour of an order being placed. These cannot be cancelled or changed.


Refunding Your Payment

3.2 If a cancellation of the order is required within the 24-hour period of placing the order, monies will be credited to Your Bank Account or Credit Card within 7 days of notification. Refunded Monies may take a few days to show in your account after Our electronic transfer, We cannot be held responsible for interbank transfer delays.


Cancelling After Manufacture

3.3 You cannot cancel or change Your order if the goods You have ordered are manufactured, measured or custom-made to Your requirements as these Goods will not be re-sellable to Us. We regret that once Your Order has been accepted by Us in relation to such Goods and entered on Our manufacturing process, We are unable to accept changes to these Goods or cancellation of Your order. If prior to delivery You do wish to change Your order or cancel it after We have accepted it, please contact Us as soon as possible by email or on Our telephone order helpline and We will try to assist You. Our acceptance of cancellation of Your Order will be subject to retention by Us of a handling charge equal to 40% off the invoice value. The balance of the price paid will be reimbursed to You within 30 days of notification of cancellation by re crediting Your Bank Account or Credit Card.


Cancellation by Us

3.4 We receive the right to cancel You Order if: We have insufficient stock to deliver the Goods You have Ordered. You require delivery outside of Australia. One or more of the Goods was listed at the incorrect price due to typographical error or an error in the pricing information made by Us and/or received by Us from Our suppliers. If We do cancel Your Order We will notify You by email and will re credit to Your account any sum deducted by received by Us from Your credit card or Direct Debit as soon as possible but in any event within 30 days of Your Order. We will not be obliged to offer any additional compensation for disappointment suffered.


4. Stock Shortages

We have the right to cancel your order if:

1) We have insufficient stock to make and deliver the goods ordered.

2) If you have ordered from an island or country where we do not deliver.

3) The goods ordered unbeknown to us have been discontinued.

4) A pricing error or typing error has occurred due to system failure within our database or website.

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.


5. Product Descriptions and Measurements

a) Descriptions and photography

The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you request a free sample before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by Blinds Online to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.


b) Measurements

Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window. If you are unsure about any products or how to measure please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online or by phone and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements, as we will not be able to resell the goods as they are made to measure. Please be aware that if you are ordering custom made goods from measurements taken from a house plan, We cannot be held responsible if the measurements on the building plans vary, from the actual completed window measurement.


c) Made to measure products

Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order, Blinds Online cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct.


6. Delivering Your Goods

Blinds Online will deliver your goods to the address you have provided on the order form for delivery. We will immediately despatch the order upon completion. We will follow this up with an Order Status update email for you to retrieve details on ETA's. Deliveries are Monday to Friday between 9am to 5pm. Blinds Online use outside Freight companies to deliver your orders and cannot be held responsible for any delays that may occur once the Goods have left our premises. Whilst we shall use our reasonable endeavours to meet the delivery date specified on Your Order confirmation, we can only go by the date given to us by the Freight Company.


7. Defective Goods

Blinds Online offer a 12 month manufacturer's guarantee on manufacturing faults. In addition we offer a limited guarantee for a further two years making a total of 3 years. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being despatched as per the Consumer Guarantee guidelines. Please read our full Warranty Policy located at our website for further details.


8. Representations

No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, and the pages of this online store or by any employee or agent of Blinds Online shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.


9. Events Beyond our Control

We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


10. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.


11. Privacy

We do not sell, trade or rent Your personal information to others. However, We do use other companies and individuals to perform services on Our behalf, such as company and product research, delivering packages, sending mail and emails and processing payments. They will have access to Your personal information needed to perform these services, but We will not authorise them to use Your information for other purposes.


12. Consumer Guarantee

Blinds Online have a duty to provide you with the product you ordered. If a part is missing or incomplete, we will replace it as quickly as possible in accordance with the Consumer Guarantee. A refund will only be given if we cannot replace or repair the item.


Blinds Online will not be responsible for any installation charges that you have incurred that are outside a standard installation charge quoted by our installers. A reasonable claim of compensation will only be acknowledged that is in line with the fee that our installers will charge to reinstall the product.

Reviews
5 Star
Don't take our word for it, we've got hundreds of 5 star reviews
5 Star
Very Happy
Had a small problem with the blind and was addressed immediately and replaced, can not fault the customer service. Excellent product.
5 Star
Fabulous!
Cannot fault this company, they have a terrific website and are very helpful over the phone as well, even helped me with...
5 Star
Very happy
We needed blinds quickly. We had a very short time frame to fit new blinds into our holiday home before new paying guests...
5 Star
Fantastic Service, Great Product.
I ordered 3 new blinds for a renovation of a rental property. Unfortunately, I didn't double check my measurements. The manager...
5 Star
Excellence.
The best shopping experience I've had in many a long day. Excellent quality, service, and delivery. If you are uncertain...
5 Star
Amazing products at unbeatable prices
I have used Blinds on line twice now and recommended them many times to family and friends. The website is easy to follow,...
5 Star
I expect we will be ordering more for other rooms.
Installation was a breeze. Just remember as a DIY measure twice then measure again. It paid off and the blinds were just...
5 Star
Fantastic service great quality
We just built our brand new home and decided it was going to be far cheaper to measure and install our own blinds it was...
5 Star
Excellent service and beautiful light filter blinds! Great quality
My husband and I are very happy with our new blinds. After having a little difficulty installing them, we rang blinds online...
5 Star
Very good, excellent value for money
Excellent value for money. Supplied to spec within 5mm. Blockout is excellent. Some minor inconsistencies, e.g. drive cords...
5 Star
Love my blinds
Have ordered two blinds so far and will be ordering the rest through these guys definately !! no problems at all with the...
5 Star
Exceptional customer service!!
I have ordered every blind for my new house from blinds online, every package has arrived before expected. One package was...
5 Star
Lived up to their 5 star reputation
As a hesitant DIY guy, I read the reviews here first, and I had to say that my experience echoed all the prior good reviews....
5 Star
Excellent All round!!!
Blinds Online offer an excellent service, with prompt delivery and our venetians were very easy to install, and fit perfectly!...
5 Star
Fantastic product and service!
We ordered a new Roman blind for our kitchen and it arrived sooner than we expected, was of excellent quality and fit perfectly!...
5 Star
So easy!!!!!
We love our new roller and Roman blinds, they make our house look amazing!!!! easy to order and easy to install!!!
5 Star
Fantastic!
We ordered the Express Roller Blinds. Placing the order was easy, they installed a treat, the product was as described and...
5 Star
Very Happy with this company and this product
Everything about our blinds was perfect. Easy website, fast service, great prices. The blinds look great. We are planning...
5 Star
Bit late bit EXCELLENT as usual
Sorry this was our second purchase from Blindsonline and it happened two days before Christmas. (sorry the review is so late...)...
5 Star
Amazing Customer service
Just wanted to say a big thank you for fixing the blind. We received it last week and it’s up in the room looking perfect!!!! A...
5 Star
Too easy bro!
No seriously this is how online shopping should work. Clear communication and fast delivery if you want to pay the extra...
5 Star
Amazing turn around time!
From the get go, we were impressed with the range of colors available and were grateful for the free samples. We ordered...
5 Star
Excellent service...
I've ordered blinds from Blindsonline twice - once a couple of years ago (on recommendation from a friend) and again recently....
5 Star
Great service...high quality product
I just bought Roman blinds and Venetian Blinds for my whole house. I went to order them at the showroom in Narre Warren....
5 Star
Top quality
Very very happy with this company and their blinds. Will use again. Thinking of replacing ALL of my blinds now! Thanks so much.
5 Star
Great Product and Back up Service .
Purchasing. We purchased a number of roller type blinds in early 2015 for our house. All Fitted well and easy to install. We...
5 Star
First rate blinds!!!!
I must confess that I was very nervous as the whole process of purchasing custom made blinds was from Blinds Online, but,...
5 Star
Wow how easy was that !
Recently purchased my first blind from you and installation was easy. Quality product at a reasonable price .......about to order more !
5 Star
Online customer service excellence.
I was amazed by how easy the whole process of purchasing custom made blinds was from Blinds Online. The website is extremely...
5 Star
Great product, customer service and value.
The ordering process was good, the website is intuitive and straight forward. I was a little anxious about one of the decisions...
up arrow icon BACK TO TOP
Success!
Items now safely added to your basket:

View your shopping basket Payment cards