5 Year Guarantee

We guarantee it

We're confident in the quality of our products. That's why we offer a free, 5 year extended warranty on all of our blinds, shutters and curtains. We've enhanced the standard 1 year manufacturer's warranty with an additional 4 years on parts, as detailed here. We also guarantee all Electric Smart Raise remote controls and motors (excluding batteries) against any problems including component defect, malfunction or breakdown for 1 year after purchase.

Scope of Warranty	1 Year	2 Years	3 Years	4 Years	5 Years	2-5 Years
Components (with like or similar)	✔	✔	✔	✔	✔	✔
Cords	✔	✔	✔	✔	✔	✔
Labour, Collection & Delivery	✔	✘	✘	✘	✘	✘

Sensible small print

Our guarantee is very straightforward with just the following conditions and exclusions:

Accident
Alteration
Exposure to elements
Misuse
Failure to follow measurement, installation, cleaning or maintenance instructions
Fitted in a non domestic environment
Normal wear and tear
Normal fading of fabrics and dyes

The legal stuff

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We hope you'll agree that our guarantee is plain and simple. Please do not hesitate to get in touch with our Customer Services team if you have any problems whatsoever with one of our products.

Don't take our word for it, we've got thousands of 5 star reviews

Very Happy

Had a small problem with the blind and was addressed immediately and replaced, can not fault the customer service. Excellent product.

Fabulous!

Cannot fault this company, they have a terrific website and are very helpful over the phone as well, even helped me with...

Very happy

We needed blinds quickly. We had a very short time frame to fit new blinds into our holiday home before new paying guests...

Fantastic Service, Great Product.

I ordered 3 new blinds for a renovation of a rental property. Unfortunately, I didn't double check my measurements. The manager...

Excellence.

The best shopping experience I've had in many a long day. Excellent quality, service, and delivery. If you are uncertain...

Amazing products at unbeatable prices

I have used Blinds on line twice now and recommended them many times to family and friends. The website is easy to follow,...

I expect we will be ordering more for other rooms.

Installation was a breeze. Just remember as a DIY measure twice then measure again. It paid off and the blinds were just...

Fantastic service great quality

We just built our brand new home and decided it was going to be far cheaper to measure and install our own blinds it was...

Excellent service and beautiful light filter blinds! Great quality

My husband and I are very happy with our new blinds. After having a little difficulty installing them, we rang blinds online...

Very good, excellent value for money

Excellent value for money. Supplied to spec within 5mm. Blockout is excellent. Some minor inconsistencies, e.g. drive cords...

Love my blinds

Have ordered two blinds so far and will be ordering the rest through these guys definately !! no problems at all with the...

Exceptional customer service!!

I have ordered every blind for my new house from blinds online, every package has arrived before expected. One package was...

Lived up to their 5 star reputation

As a hesitant DIY guy, I read the reviews here first, and I had to say that my experience echoed all the prior good reviews....

Excellent All round!!!

Blinds Online offer an excellent service, with prompt delivery and our venetians were very easy to install, and fit perfectly!...

Fantastic product and service!

We ordered a new Roman blind for our kitchen and it arrived sooner than we expected, was of excellent quality and fit perfectly!...

So easy!!!!!

We love our new roller and Roman blinds, they make our house look amazing!!!! easy to order and easy to install!!!

Fantastic!

We ordered the Express Roller Blinds. Placing the order was easy, they installed a treat, the product was as described and...

Very Happy with this company and this product

Everything about our blinds was perfect. Easy website, fast service, great prices. The blinds look great. We are planning...

Bit late bit EXCELLENT as usual

Sorry this was our second purchase from Blindsonline and it happened two days before Christmas. (sorry the review is so late...)...

Amazing Customer service

Just wanted to say a big thank you for fixing the blind. We received it last week and it’s up in the room looking perfect!!!! A...

Too easy bro!

No seriously this is how online shopping should work. Clear communication and fast delivery if you want to pay the extra...

Amazing turn around time!

From the get go, we were impressed with the range of colors available and were grateful for the free samples. We ordered...

Excellent service...

I've ordered blinds from Blindsonline twice - once a couple of years ago (on recommendation from a friend) and again recently....

Great service...high quality product

I just bought Roman blinds and Venetian Blinds for my whole house. I went to order them at the showroom in Narre Warren....

Top quality

Very very happy with this company and their blinds. Will use again. Thinking of replacing ALL of my blinds now! Thanks so much.

Great Product and Back up Service .

Purchasing. We purchased a number of roller type blinds in early 2015 for our house. All Fitted well and easy to install. We...

First rate blinds!!!!

I must confess that I was very nervous as the whole process of purchasing custom made blinds was from Blinds Online, but,...

Wow how easy was that !

Recently purchased my first blind from you and installation was easy. Quality product at a reasonable price .......about to order more !

Online customer service excellence.

I was amazed by how easy the whole process of purchasing custom made blinds was from Blinds Online. The website is extremely...

Great product, customer service and value.

The ordering process was good, the website is intuitive and straight forward. I was a little anxious about one of the decisions...