5 Year Guarantee

We guarantee it

We're confident in the quality of our products. That's why we offer a free, 5 year extended warranty on all of our blinds, shutters and curtains. We've enhanced the standard 1 year manufacturer's warranty with an additional 4 years on parts, as detailed here. We also guarantee all Electric Smart Raise remote controls and motors (excluding batteries) against any problems including component defect, malfunction or breakdown for 1 year after purchase.

Scope of Warranty	1 Year	2 Years	3 Years	4 Years	5 Years	2-5 Years
Components (with like or similar)	✔	✔	✔	✔	✔	✔
Cords	✔	✔	✔	✔	✔	✔
Labour, Collection & Delivery	✔	✘	✘	✘	✘	✘

Sensible small print

Our guarantee is very straightforward with just the following conditions and exclusions:

Accident
Alteration
Exposure to elements
Misuse
Failure to follow measurement, installation, cleaning or maintenance instructions
Fitted in a non domestic environment
Normal wear and tear
Normal fading of fabrics and dyes

The legal stuff

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We hope you'll agree that our guarantee is plain and simple. Please do not hesitate to get in touch with our Customer Services team if you have any problems whatsoever with one of our products.

Don't take our word for it, we've got thousands of 5 star reviews

Excellent service.

I have used Blinds on Line twice and have been extremely happy the products and service. my latest buy was a kitchen blind...

Great service easy to deal with

The service was awesome, paid over the phone on Monday, was in the mail the very next Tuesday afternoon, as ordered..happy...

Excellent customer service, quality product, fast turn around.

I am very impressed with the quality of the product we ordered. We purchased a large (4.5m) sunscreen panel glide blind to...

What fantastic service and after sale care

Our blind arrived damaged, (in transit) about a week before Christmas. On contacting Blinds Online they offered to send a...

Fabulous

Ordered before Christmas, received before Christmas and all up and installed. Excellent quality. Great packing and good...

Outdoor blinds

Great job. Very happy with the result. Look fantastic and colour perfect match with the house and still have a view through them.

Excellent Product Excellent Customer Service

We Recently purchased shutters and vertical Blinds form this company. We were very impressed with the customer service...every...

What a difference a Blinds Online makes!

After many helpful promptly answered emails and receipts of a selection of samples my only difficulty was in making the right...

Excellent service, product and delivery

Great service. Easy to order online. Received product within 1 week from Melbourne to Brisbane. Reasonable price for a quality product

Outdoor Roller Blinds

I ordered our outdoor blinds from blinds online Tuesday night. They had shipped them to us Wednesday morning and we had them...

Insulate roller shutters were a fantastic improvement to my home, well worth the investment

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A company that's doing it right.

I've read many reviews on here about Blinds Online and all I can do is agree. I ordered two ready-made outdoor awnings from...

Even the MIL Loves them

Ordered samples which arrived in the mail Did our own measuring following the online guide(doubled & tripled check) Placed...

fantastic product

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Great Product, easy ordering and simple installation!

I just installed my roller blind. I too was a little apprehensive about my measurements and installation. Firstly the blind...

Great product great pricing and great service

Just moved into a new home and felt that shutters would look good on front windows but decided to go the whole house as the...

Quality product and excellent service

This is the first time I had ordered blinds online as apprehensive of having to do all the measuring myself and quality of...

Over and above

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No complaints

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Very easy to order online, all well explained and pictures to help you choose. Keeping you updated about manufacturing and...

Rollar Blinds

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Great product and service

On Sunday I ordered a metal Venetian blind for our dining room. I chose an express option. By Thursday they got delivered....

1/3 cost of retail blinds

Ordered 2 sunscreen express blinds, received within 5 days. No issues, easy to install. Much cheaper than retail quotes. Would recommend.

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The staff at Blinds Online are simply amazing. I just finished building a large double story house with 22 or so windows...

Love how easy this was.

Measure and make sure they are accurate & you will have amazing blinds. We ordered some other blinds through another store...

Simply the Best!

These guys are absolutely fantastic. They have the easiest selection and ordering process and the quality and production...

Very happy with blinds and service.

I chose Blindsonline because they have a good selection of patterns and colours, as I don't like block colours and I didn't...

Best service and quality products

I'm so very delighted with our new verticle blind in our new bathroom. The staff at blinds online were terrific and even...

Customer Service

We purchased eight Sunscreen blinds (3 metres wide by 3 metres drop. Had a minor fault with the rollers on 3 of the blinds...