5 Year Guarantee

We guarantee it

We're confident in the quality of our products. That's why we offer a free, 5 year extended warranty on all of our blinds, shutters and curtains. We've enhanced the standard 1 year manufacturer's warranty with an additional 4 years on parts, as detailed here. We also guarantee all Electric Smart Raise remote controls and motors (excluding batteries) against any problems including component defect, malfunction or breakdown for 1 year after purchase.

Scope of Warranty	1 Year	2 Years	3 Years	4 Years	5 Years	2-5 Years
Components (with like or similar)	✔	✔	✔	✔	✔	✔
Cords	✔	✔	✔	✔	✔	✔
Labour, Collection & Delivery	✔	✘	✘	✘	✘	✘

Sensible small print

Our guarantee is very straightforward with just the following conditions and exclusions:

Accident
Alteration
Exposure to elements
Misuse
Failure to follow measurement, installation, cleaning or maintenance instructions
Fitted in a non domestic environment
Normal wear and tear
Normal fading of fabrics and dyes

The legal stuff

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We hope you'll agree that our guarantee is plain and simple. Please do not hesitate to get in touch with our Customer Services team if you have any problems whatsoever with one of our products.

Don't take our word for it, we've got thousands of 5 star reviews

Perfect

Wonderful service from Blinds Online. Exactly as ordered and look fantastic. From the moment of ordering, the whole process was seamless.

Very happy with blinds

We ordered a house lot of roller blinds and were extremely happy with the quality of them. The web site was informative and...

Convenient, fast, exceeded expectations

The most comprehensive site that I could find: convenient and user friendly. The order came as expected, was easy to assemble...

Cooler rooms

We were very happy with the blinds (sheer & block-out) we had installed last year, on the recommendation of our daughter...

excellent quick and cheaper

My blinds were transition blinds in three colours, black, grey and clear and they are amazing, they look beautiful and we...

Perfect!

I just want to let you know our blinds arrived this morning and they are perfect! Great service, blinds exactly as described,...

Perfect and easy roller blinds. Thank you.

Perfect instructions on measuring - follow it to a T. Blinds arrived on schedule. I installed both very quickly and they are perfect.

Thank you

Thank you for your prompt and efficient service. From order to manufacture to Brisbane in about a week. I installed blinds...

Exactly what was ordered and good quality

The first blinds were delivered within 24 hrs if despatch. The measurement spot on, good quality block out material, easy to install.

Excellent service.

I have used Blinds on Line twice and have been extremely happy the products and service. my latest buy was a kitchen blind...

Great service easy to deal with

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Excellent customer service, quality product, fast turn around.

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What fantastic service and after sale care

Our blind arrived damaged, (in transit) about a week before Christmas. On contacting Blinds Online they offered to send a...

Fabulous

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Outdoor blinds

Great job. Very happy with the result. Look fantastic and colour perfect match with the house and still have a view through them.

Excellent Product Excellent Customer Service

We Recently purchased shutters and vertical Blinds form this company. We were very impressed with the customer service...every...

What a difference a Blinds Online makes!

After many helpful promptly answered emails and receipts of a selection of samples my only difficulty was in making the right...

Excellent service, product and delivery

Great service. Easy to order online. Received product within 1 week from Melbourne to Brisbane. Reasonable price for a quality product

Outdoor Roller Blinds

I ordered our outdoor blinds from blinds online Tuesday night. They had shipped them to us Wednesday morning and we had them...

Insulate roller shutters were a fantastic improvement to my home, well worth the investment

very happy with amazing electronic roller shutters, fantastic insulation for windows for light, heat , sound and storm protection,...

A company that's doing it right.

I've read many reviews on here about Blinds Online and all I can do is agree. I ordered two ready-made outdoor awnings from...

Even the MIL Loves them

Ordered samples which arrived in the mail Did our own measuring following the online guide(doubled & tripled check) Placed...

fantastic product

we have just received and installed our blinds, thanks for a great product, they look great!!! i will definately recommend...

Easy, affordable and great quality

We ordered some honeycomb blinds and sheers - it was easy to order and after a short wait they were ready to be collected....

Great Product, easy ordering and simple installation!

I just installed my roller blind. I too was a little apprehensive about my measurements and installation. Firstly the blind...

Great product great pricing and great service

Just moved into a new home and felt that shutters would look good on front windows but decided to go the whole house as the...

Quality product and excellent service

This is the first time I had ordered blinds online as apprehensive of having to do all the measuring myself and quality of...

Over and above

I would recommend Blinds Online to anyone. You were responsive to my communications and made me feel like I was kept in the...

No complaints

Blinds Online were awesome, everything was easily labelled and packaged well, the service was prompt and efficient. (Much...

Easy, quick, good looking!

Very easy to order online, all well explained and pictures to help you choose. Keeping you updated about manufacturing and...