5 Year Guarantee
| Scope of Warranty | 1 Year | 2 Years | 3 Years | 4 Years | 5 Years | 2-5 Years |
|---|---|---|---|---|---|---|
| Components (with like or similar) | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Cords | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Labour, Collection & Delivery | ✔ | ✘ | ✘ | ✘ | ✘ | ✘ |
Sensible small print
Our guarantee is very straightforward with just the following conditions and exclusions:
- Accident
- Alteration
- Exposure to elements
- Misuse
- Failure to follow measurement, installation, cleaning or maintenance instructions
- Fitted in a non domestic environment
- Normal wear and tear
- Normal fading of fabrics and dyes
The legal stuff
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We hope you'll agree that our guarantee is plain and simple. Please do not hesitate to get in touch with our Customer Services team if you have any problems whatsoever with one of our products.
We guarantee it
We're confident in the quality of our products. That's why we offer a free, 5 year extended warranty on all of our blinds, shutters and curtains. We've enhanced the standard 1 year manufacturer's warranty with an additional 4 years on parts, as detailed here. We also guarantee all Electric Smart Raise remote controls and motors (excluding batteries) against any problems including component defect, malfunction or breakdown for 1 year after purchase.
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