5 Year Guarantee

We guarantee it

We're confident in the quality of our products. That's why we offer a free, 5 year extended warranty on all of our blinds, shutters and curtains. We've enhanced the standard 1 year manufacturer's warranty with an additional 4 years on parts, as detailed here. We also guarantee all Electric Smart Raise remote controls and motors (excluding batteries) against any problems including component defect, malfunction or breakdown for 1 year after purchase.

Scope of Warranty	1 Year	2 Years	3 Years	4 Years	5 Years	2-5 Years
Components (with like or similar)	✔	✔	✔	✔	✔	✔
Cords	✔	✔	✔	✔	✔	✔
Labour, Collection & Delivery	✔	✘	✘	✘	✘	✘

Sensible small print

Our guarantee is very straightforward with just the following conditions and exclusions:

Accident
Alteration
Exposure to elements
Misuse
Failure to follow measurement, installation, cleaning or maintenance instructions
Fitted in a non domestic environment
Normal wear and tear
Normal fading of fabrics and dyes

The legal stuff

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We hope you'll agree that our guarantee is plain and simple. Please do not hesitate to get in touch with our Customer Services team if you have any problems whatsoever with one of our products.

Don't take our word for it, we've got thousands of 5 star reviews

What a great company to deal with.

Had recent problem with 4 of the 9 honeycomb blinds I bought more than 2 years ago. The company could not have been more...

Fantastic look

Through the express option our roller blind arrived within just over a week and we were most impressed with the accurate...

Blinds Online does it again!

The latest vertical blinds went up without a hitch - three in a morning's work even though the brackets had to be fixed to...

Incredible Company!!

Ordered many samples - the cost of which was deducted from the order of one blind. The blind arrived - very well made. I...

First class product, service and delivery!

Just updated 3 bedrooms with vertical blinds. Offered an excellent choice of fabrics and ordered samples before making decision....

Simply the best

Ordered fabric samples which arrived in 2 days, then ordered 2 blinds on line. Received goods within 5 days perfectly packaged...

Excellent product. Great customer service.

Updated our home with blackout and light filter roller blinds.Ordering samples very easy. All blinds were ACM and were made...

Such good service and quality!

From the second I visited the website it was evident that this was going to be easy. Samples arrived within days, which helped...

Definitely lived up to all the fantastic reviews.

We have just built a new home, our first move in 36 years! In the past we dealt with local curtain and blind companies, but...